DELETE YOUR ACCOUNT - TEXT CONTENT FOR GOOGLE PLAY STORE
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HEADER
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🔒 Owy Inter Project
Delete Your Account
Permanently remove your account and associated data
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WARNING BOX
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⚠️ IMPORTANT: THIS ACTION CANNOT BE UNDONE
Account deletion is permanent. Once your account and data are deleted, they cannot be recovered. Please read this page carefully before proceeding.
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SECTION 1: HOW TO DELETE YOUR ACCOUNT
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How to Delete Your Account
1. Sign In
Log into your Owy Inter Project account using your email and password.
2. Open Settings
Navigate to the Settings menu within the app (tap the gear icon).
3. Go to Account Settings
Select "Account Settings" or "Profile" from the menu.
4. Find Delete Account
Scroll down to find the "Delete Account" or "Close Account" option.
5. Verify Your Identity
Enter your password, PIN, or authenticate using biometric verification for security.
6. Review Information
Carefully review the information about what will be deleted and retained.
7. Confirm Deletion
Check the confirmation checkbox and click "Delete My Account" to proceed.
8. Final Confirmation
Confirm the action in the verification email sent to your registered email address.
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SECTION 2: WHAT HAPPENS WHEN YOU DELETE YOUR ACCOUNT
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What Happens When You Delete Your Account
Immediate Action:
When you request account deletion, the following actions occur immediately:
✓ Your account access is suspended
✓ All active sessions are terminated
✓ Your profile becomes inaccessible
✓ Pending transactions are cancelled
DATA DELETION TABLE:
Data Category | Action | Timeline
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Profile Information | DELETED | Immediately
Account Credentials | DELETED | Immediately
Wallet & Balance Data | DELETED | Immediately
Personal Settings | DELETED | Immediately
Device Information | DELETED | Immediately
Biometric Data | DELETED | Immediately
App Usage Analytics | ANONYMIZED | Within 24 hours
Transaction Records | RETAINED | 7 years (regulatory)
KYC/Identity Data | RETAINED | 5 years after deletion (compliance)
Audit & Compliance Logs | RETAINED | As required by law
Support Tickets | RETAINED | 3 years
Why Some Data is Retained:
Nigerian financial regulations (CBN, FIRS) require us to maintain transaction records for 7 years. KYC/AML compliance requires 5 years of identity verification data after account closure. These retention periods are mandatory and cannot be shortened.
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SECTION 3: DELETION TIMELINE
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Deletion Timeline
1. Request Submitted
You initiate the account deletion request
Immediate
2. Email Confirmation Sent
A confirmation email is sent to your registered email address
Within 2 minutes
3. Account Suspended
Your account access is suspended pending confirmation
Immediately
4. Confirm Deletion
Click the link in your email to confirm the deletion (valid for 30 days)
Within 30 days
5. Data Deletion Complete
All personal and profile data is permanently deleted
Within 24 hours of confirmation
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SECTION 4: BEFORE YOU DELETE YOUR ACCOUNT
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Before You Delete Your Account
Please Note:
✓ Ensure all pending transactions are completed
✓ Withdraw any remaining wallet balance
✓ Download your transaction history if needed
✓ Delete any sensitive information from your profile
✓ Verify you have alternative payment methods
✓ Ensure no active subscriptions or recurring payments
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SECTION 5: FREQUENTLY ASKED QUESTIONS
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FAQ #1: Can I recover my account after deletion?
No, account deletion is permanent. Once your account is deleted, it cannot be recovered. All personal data associated with your account will be permanently removed. If you need to use Owy Inter Project again, you will need to create a new account.
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FAQ #2: What happens to my wallet balance?
You must withdraw all remaining balance before or during the account deletion process. After deletion, you will not be able to access your wallet or recover any remaining funds. We recommend withdrawing your balance to your linked bank account before proceeding with deletion.
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FAQ #3: Will my transaction history be deleted?
Transaction records are retained for 7 years as required by Nigerian financial regulations (CBN, FIRS). These records are kept for regulatory compliance and cannot be deleted. However, they will be anonymized and disassociated from your personal profile information.
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FAQ #4: What about my KYC/Identity documents?
Your KYC and identity verification documents will be retained for 5 years after account deletion as required by AML/KYC compliance regulations. After 5 years, all identity documents will be permanently deleted. These documents are securely stored and cannot be accessed by you.
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FAQ #5: How long does the deletion process take?
The complete deletion process takes up to 24 hours after you confirm the deletion via email. Your account will be immediately suspended upon request, but final data deletion takes up to 24 hours to process across all systems.
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FAQ #6: Will my data be shared with third parties before deletion?
No. Once you request account deletion, we will not share your personal data with any third parties except as required by law. Financial institutions and regulatory bodies may retain transaction records as mandated by Nigerian financial laws.
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FAQ #7: Can I cancel the deletion request?
Yes, you can cancel the deletion request within 30 days before confirming via email. After you confirm the deletion in the email, the process becomes permanent and cannot be cancelled.
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FAQ #8: Will my email address be available for a new account?
Yes, after account deletion is complete, you can use the same email address to create a new Owy Inter Project account. The email will be freed up within 24 hours of deletion completion.